Refund & Cancellation Policy

To return an item, customers must notify us through our Website or by email and a prompt response is assured to such notifications. Once the Product return/complaint request has been raised by you, Surginatal shall initiate a process to vet the request and proceed accordingly.

You can inform us of your decision by:

• By Email: surginatal@gmail.com
• By Phone Number/Whatsapp: +91-8209624667

Our Cancellation Policy

• You are entitled to cancel Your Order before order is marked “Shipped” by giving proper reason for doing so.
• No cancellation is allowed after order is Marked Shipped.
• If Any order cancelled after being shipped, we will be able to refund back the amount after deducting forward and return charges borne by Surginatal.

You can inform us of your decision by:

• By Email: surginatal@gmail.com
• By Phone Number/Whatsapp: +91-8209624667

Conditions for a Return/Replacement

The option to return will be allowed to you at the sole discretion of Surginatal, and such requests may only be considered in the following cases:

1. Products were received in a damaged condition
2. Products were received in packaging that had already been opened;
3. Due to a Product complaint after verification by Surginatal
4. When the Product is received is expired or remaining expiry period of fewer than 3 months from the date of dispatch - (unless already confirmed and agreed by the customer);
5. Incorrect order processing, where you have placed an order for one item, a different item was dispatched by Surginatal;
6. Shipment of short quantity;
7. When the time period since order confirmation exceeds 30 days – the order is automatically cancelled and a refund (where applicable) is initiated
8. When an order has been confirmed and not yet been shipped, the customer can cancel the order before order is shipped

In above mentioned cases, in order for the items to be eligible for a return, please make sure that:
The Goods were received in the last 7 days and The Goods are in the original packaging.

We will initiate Return/Replacement or Refund for item/s in issue within 7 working days of receiving complaint after vetting the same

The following Goods cannot be returned:

• The supply of Goods made to your specifications or clearly personalized. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of items which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Note: Other than above mentioned cases, if customer still wants to return the product in unopened, unused state due to any reason, they can do so by following method:

1. Send it back to us via courier to our office address at their own cost: Surginatal, 44, Hanuman Vatika 1st, Heerapura, Jaipur, Rajasthan, 302021, phone: 8824832779
2. Requesting to our customer support team for return pickup from customer place.

In both the above mentioned scenarios, Courier cost borne by Surginatal (Forward and return) will be deducted from Final Refund amount.

Payment In any of the above cases, after due verification from Surginatal end if required:

1. If payment has been made by credit card/debit card through the designated payment gateway, then the refund amount will be reversed back to your credit card/bank account within 15 days of receipt of the returned goods. Sometimes financial organizations take a longer time to process the refund request.
2. If payment has been made by a NEFT / RTGS transfer has been made then the refund amount will be reversed back to your bank account within 15 days of receipt of the returned goods;
3. If payment has been made by Cash on Delivery method then the refund amount will be transferred to your bank account (as per bank account details provided by you) within 15 days of receipt of the returned goods.

1. 5. Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to: SURGINATAL@GMAIL.COM

4. REFUND TIMELINES

   1. The time frame for different payment modes is typically 5-7 business days post the return has been received and verified by us.

   2. Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which our corporate office operates.

   3. To receive refunds in NEFT form, you will need to update the following information to enable us to process a refund to your account:

      • The Bank Name

      • The Bank Account Number

      • IFSC Code

      • Account Holder's Name

   4. We will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by you, technical issues and other reasons beyond its control.